Shipping Information
General:
- Enjoy Free Shipping on orders over $150!
- All orders placed before 3:00PM EST, ship the same day (Monday-Friday)
- Orders placed after 3:00PM EST, ship the following business day.
- Estimated delivery times below do not include weekends, or Holidays.
- Certain oversized, or overweight items may be subject to additional freight charges.
- Due to state laws we are unable to ship to Utah
- Due to state laws we are unable to ship tobacco to Hawaii.
- Due to the recent Supreme Court decision in South Dakota v. Wayfair, Inc., States now have the authority to require out of state mail-order companies to collect and remit sales tax. The effective dates for these requirements vary by state. In accordance with these varying requirements, Holt’s will collect sales tax from the customer and remit the tax on their behalf to the appropriate State. For more information click here.
- In accordance with California Senate Bill No. 39, effective January 1, 2020, all packages containing tobacco products shipped to the state of California require the signature of a person 21 years of age or older upon delivery. We are required to confirm your delivery of tobacco products by telephone call after 5PM (PT) the day prior to shipment. We cannot ship tobacco products to P.O. Boxes in California.
- We require all purchasers to be over 21 years of age. In addition, in accordance with Delaware’s Title 30 Chapter 53, we’re required to receive and store age verification documents in order to sell a tobacco product to you. We utilize Veratad Age and Identity Verification Solutions to safely and securely store your information. Age verification is a one-time process required for compliance with Delaware law. We also require the signature of a person 21 years of age or older before completing your delivery. Due to signature requirements, we are unable to ship to a P.O. Box or offer certain shipping methods to Delaware.
Shipping Rates:
|
Holt's Super Saver |
$8.99(Approx. 2-8 business days) |
|
UPS Ground |
$10.99(Approx. 1-7 business days) |
|
UPS Second Day Air |
$17.99(Excludes Alaska, Hawaii and Puerto Rico) |
|
Next Day Air |
$29.95 |
|
UPS Saturday Delivery |
$49.99(Restrictions apply, please call 1-800-523-1641 to confirm eligibility) |
|
UPS Air to Alaska, Hawaii and Puerto Rico |
$24.99 |
|
USPS Priority Mail |
$11.99(Approx. 2-7 business days) |
|
Ship to Store |
FREE
|
|
International Orders |
For deliveries outside the U.S. please contact our Customer Service Department for rates and availability. |
Quick & Easy Returns
When you order from Holt's, you receive a 100% Guarantee of Satisfaction. If you aren't satisfied with any product you purchase, simply return it for a full refund, credit or replacement.
Directions for Returns:
Cigars
If you are not 100% satisfied with any cigars that you purchase from Holt's after you have tried one (1) cigar, you may return them within 30 days for full credit or full refund. If you try more than one (1) and decide that they are not to your liking, you may return them and will receive credit or a refund for the amount of cigars returned, minus the shipping costs. Returns are accepted only with original cellophane wrapper intact.
Non-Tobacco Products
If you are not 100% satisfied with any non-tobacco product that you purchase from Holt's, you may return it in original condiiton within 30 days of purchase for full credit or refund.
Free Promotional Items
All defective promotional items must be returned by customer at customer cost. Replacement will be issued upon receipt of merchandise by Holt's.
Please call our Customer Service Department at 1-800-523-1641 for a Return Merchandise Authorization number within 3 days of receipt of your order to expedite the return(s). When returning merchandise, please repack the item carefully and return it INSURED within the prescribed time(s) above. We will pay for return shipping if your package was damaged, or if the error was on our behalf when it reached you. All free / promotional items included with purchase must accompany returned merchandise.
