Holt's Help & FAQ Center
Check out our Frequently Asked Questions (FAQ) page for quick and simple answers to common questions.
Choose one of the following categories.
Discounts & Pricing
Account Help
Questions about Your Order
- When will my order be shipped/delivered?
- Does Holt's ship internationally?
- Does Holt's do same day shipping?
- How do I cancel an order?
- My order arrived damaged. Now what?
- What's Holt's return policy?
- How are Holt’s products shipped?
- Why am I being charged tax?
- How does Holt’s calculate tax?
- How does Holt’s verify age?
Product Questions
- Does Holt's carry the same cigars in-store as they do online?
- Can Holt's help recommend a cigar?
- Does Holt's sell Cuban cigars?
- Does Holt's sell loose tobacco or cigarettes?
- What are the most popular cigars that Holt's sells?
- My favorite cigar is out of stock! Can Holt's let me know when it comes back?
- Does Holt's offer a military discount?
- Does Holt's sell gift cards?
Discounts & Pricing
Q: Does Holt's price match?
Yes. Because we're committed to providing the lowest prices, call us at 1-800-523-1641 if you find an item for less at another online retailer. A member of our customer service team will verify and match the price for in-stock items only sold by our competitors.
Q: Does Holt's offer coupons or discounts?
We do not offer coupon codes, but we do sell cigars at massive discounts. We prefer to sell cigars for the lowest possible prices 24/7 without forcing our customers to enter cumbersome coupon or discount codes at the checkout. Every day of the week, we email a fresh set of deals direct to your inbox. Sign up here to receive Holt's email deals.
Q: Does Holt's sell wholesale cigars?
No. Holt's does not presently sell cigars as a wholesaler.
Account Help
Q: How do I change my Holt's account password?
To change your password, complete the following steps:
- Click My Account at the top of our homepage.
- Log in to your account.
- Click Change Account under your Account Information.
- Enter your current password.
- Enter your new password.
- Confirm your new password.
- Click SAVE.
Q: I forgot the password for my Holt's account?
If you forgot your password, click here.
Q: How do I change the email address associated with my Holt's account?
To change your email address, complete the following steps:
- Click My Account at the top of our homepage.
- Log in to your account.
- Click Account Information.
- In the Email Address field, enter your new email address.
- Click SAVE.
Q: How do I set up a Holt's account?
Questions about Your Order
Q: When will my order be shipped/delivered?
Click here to Track the Status of your order. Orders placed Mon-Fri before 3pm EST ship the same day.
Q: Does Holt's ship internationally?
Holt’s does ship cigars and accessories to consumers within the USA or those with APO/FPO USA military addresses overseas. However, we do not offer international shipping due to the variable costs and restrictions regarding tobacco and taxation in other nations.
Q: Does Holt's do same day shipping?
Yes. Orders placed Mon-Fri before 3pm EST, ship the same day.
Q: How do I cancel an order?
Please call or email our customer service team to cancel your order.
Q: My order arrived damaged. Now what?
If your order has been damaged, please contact a member of our customer service team via email or phone to reconcile your issue.
Q: What's Holt's return policy?
Our Return Policy can be found here.
Q: How are Holt's products shipped?
Holt’s orders are shipped via USPS or UPS, depending on the method of shipping you select. All merchandise is securely packaged fast and fresh from our humidified warehouse.
Q: Why am I being charged tax?
Due to the recent Supreme Court decision in South Dakota v. Wayfair, Inc., States now have the authority to require out-of-state mail-order companies to collect and remit sales tax. The effective dates for these requirements vary by state. In accordance with these varying requirements, Holt's will collect sales tax from the customer and remit the tax on their behalf to the appropriate state.
Q: How does Holt's calculate tax?
Holt's calculates sales tax according to the state, county, and municipal requirements of your order's shipping destination.
Q: How does Holt's verify age?
Holt's partners with Veratad Technologies, LLC to validate customers' ages and verify their identity. See our Age Verification Policy here.
Q: Does Holt's carry the same cigars in-store as they do online?
Yes. Because our Townsend Road location is attached to our warehouse, all products available online can be purchased there. If you are visiting our Walnut Street location in downtown Philadelphia, advanced notice may be required to purchase select items from our online inventory. Phone our Walnut Store location at (215) 732-8500 to confirm the item you want is in stock, or we can easily have it shipped to the store in advance of your visit.
Q: Can Holt's help recommend a cigar?
Absolutely! Holt's is happy to recommend a cigar for every experience level, special occasion, or as a gift for your favorite cigar lover. A knowledgeable member of our staff can assist you via phone, chat, or email.
Q: Does Holt's sell Cuban cigars?
No. Cuban cigars are illegal to sell in the United States due to the ongoing Trade Embargo with Cuba.
Q: Does Holt's sell loose tobacco or cigarettes?
No. Due to the many restrictions regarding loose tobacco and cigarettes, Holt's does not sell these products online. We do carry a selection of Roll-Your-Own cigarette tobaccos at our Walnut Street location for in-store transactions, only.
Q: What are the most popular cigars Holt's sells?
We sell over 550 cigar brands at Holt's. Click here for a list of our most popular brands.
Q: My favorite cigar is out of stock! Can Holt's let me known when it comes back?
Yes. When a cigar or item you want is out of stock, click the NOTIFY button and we will email you as soon as we get it back in. Because some brands can sell out fast, you can also contact a member of our customer service team at 1-800-523-1641 to backorder a product and we will reserve it for you when it comes back in.
Q: Does Holt's offer a military discount?
Yes. Holt's offers a Military and First Responder Discount to all the men and women who serve in our nation's Armed Forces as well as our First Responders. Active military, veterans and retirees, national guard members, and reserves of our Armed Forces are also eligible. Click here to register for our Military and First Responder Discount.
Q: Does Holt's sell Gift Cards?
Yes. Holt's sells both virtual eGift Cards (delivered via email) and physical Gift Cards (shipped to your destination). Click here to purchase a Holt's Gift Card.
