100% GUARANTEE OF SATISFACTION

When you order from Holt's, you receive a 100% Guarantee of Satisfaction.
If you are not satisfied with any product you purchase, simply return it for a full refund, credit or replacement.

Cigars

If you are not 100% satisfied with any cigars that you purchase from Holt’s after you have tried one (1) cigar, you may return them within 30 days for full credit or full refund. If you try more than one (1) cigar and decide that they are not to your liking, you may return them and will receive credit or a refund for the amount of cigars returned, minus the shipping costs. Returns are accepted only with original cellophane wrapper intact.

Non-Tobacco Products

If you are not 100% satisfied with any non-tobacco product that you purchase from Holt’s, you may return it in original condition within 30 days of purchase for full credit or refund.

Free Promotional Items

All defective free/promotional items must be returned by customer at customer cost. Replacement will be issued upon receipt of merchandise by Holt’s.

Directions for Returns

Please call our Customer Service Department at 1-800-523-1641 for a Return Merchandise Authorization number within 3 days of receipt of your order to expedite the return(s). When returning merchandise, please repack the item carefully and return it INSURED within the prescribed time(s) above. We will pay for return shipping if your package was damaged, or if the error was on our behalf when it reached you. All free/promotional items included with purchase MUST accompany returned merchandise.

Shipping

We offer a variety of reliable shipping options. Click here Click here for details.

Can’t Find an Item?

If your favorite brand or product is not listed, please call us toll free at 1-800-523-1641. We are unable to list all cigar, tobacco and accessory products.

Notes

All special offers expire as noted. All prices are subject to change without notice. We reserve the right to limit quantities. We do not market or sell our products to anyone under 21 years of age. We are not responsible for typographical errors.

Customer Service

We are proud to offer the finest Customer Service in the world. Click here Click here to contact a Customer Service Representative.

Coupons, Discount Codes & Free Shipping

Click here Click here for our official policy on Coupons, Discount Codes and Free Shipping. We strive to offer the best deals and the lowest prices on the finest cigars 24-7. Certain exclusions apply.